Please take a moment to read about the steps we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further. Additionally please check out our Refund Policies.

Store Security -- Safer Transmissions

Positive identification. The Breakdown Services Online Store site is registered with site identification authorities to enable your browser to confirm the Breakdown Services Online Store's identity before any transmission is sent. Breakdown Services also employees Cartmanager.net as its sole shopping cart provider. Cartmanager is a known partner with AuthorizeNet (our payment transaction gateway). With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

Data encryption. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 7.0 or greater, or Mozilla version 1.8 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Breakdown Services Online Store utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name, address and critically sensitive information like your credit card number. Breakdown Services passes a monthly 3rd party scan of its site (Trustkeeper.com) to ensure we meet and exceed security limits as outlined by Visa and Mastercard's CISP & PCI policy. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.

Store Security -- Help Protect Yourself

If you use a security-enabled browser (such as Microsoft Internet Explorer version 6.0 or greater, or Mozilla version 1.8 or greater) paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings.

Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at breakdownservices.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

• changing between secure and insecure transmission modes

• receiving an invalid site identification for the site to which you are about to transmit

• sending a transmission over an "open" or unsecured connection

Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals.

The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:

• the URL identifying page  will always begin with  "https://" versus the normal "http://"

• a security symbol to indicate operation in a mode that supports secure transmissions

• a "closed lock" icon is present in the bottom right hand corner of your Microsoft Internet Explorer browser screen

• an "unbroken key" icon appears in the lower left hand corner of the Netscape browser screen

With these security measures in place, you can also feel confident that every credit card transaction you make at breakdownservices.com is protected. If concerned about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with Breakdown Services, you can buy with a measure of confidence.

Refund Policies

The following are policies established to protect your purchases at Breakdown Services.

• For Breakdown Services Directories - must be returned (postage paid by customer) within 30 days of purchase and accompanied by a copy of your purchase receipt. Breakdown Services will refund all but the original shipping costs and a restocking fee not to exceed 15% of the purchase price.

• For Breakdown Services Labels and Supplies - as labels change from week to week, no refunds will be given.

• For Books - must be returned (postage paid by customer) within 30 days of purchase and accompanied by a copy of your purchase receipt. Breakdown Services will refund all but the original shipping costs and a restocking fee not to exceed 15% of the purchase price.

• For Media - must be returned (postage paid by customer) within 30 days of purchase and accompanied by a copy of your purchase receipt. Breakdown Services will refund all but the original shipping costs and a restocking fee not to exceed 15% of the purchase price.

• All items shipped via USPS Media Mail and not returned by the USPS will be considered delivered successfully. Your safest shipping selection is via UPS. Breakdown Services will then track your delivery electronically ensuring a successful delivery of your product.